Frequently Asked Questions

What is your shipping policy?

At FlyAway Aus we aim to provide free shipping on all orders above $60 AUD in Australia. 

International Shipping fees are based on an average fee provided on items under .5kg through Australia Post.

We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

What if my order is lost or stolen during transit?

All FlyAway orders shipped via Australia Post will be sent with tracking. If you require a signature on arrival please let us know so that we can incorporate this into your order. 

In the unlikely event that your order has gone missing or has been stolen, please email us at info@flyawayaus.com or refer to the Australia Post lost or missing item page Missing or lost item (auspost.com.au).

How do I use the FlyAway package?

The FlyAway balm can be placed directly on the hair or you may rub a small amount between your finger tips and smooth over the hair. Follow with the Fly Away brush to seamlessly sculpt and tame flyaways.

Is the FlyAway package safe to use on Keratin treated hair?

Yes, the FlyAway brush is made from all-natural bamboo and the FlyAway balm is free from sulphates.

Can I use the FlyAway package on coloured hair or extensions?

Yes, the FlyAway balm and brush are safe to use on treated hair. 

Can I use the FlyAway balm if I am pregnant or breastfeeding?

FlyAway Aus recommends consulting a doctor or other qualified healthcare professional before using new products.