Frequently Asked Questions

What is your shipping policy?

At FlyAway Aus we aim to provide free shipping on all orders above $79AUD in Australia. 

International Shipping fees are based on an average fee provided on items under 1.2kg through Australia Post.

We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

What if my order is lost or stolen during transit?

All FlyAway orders shipped via Australia Post will be sent with tracking. If you require a signature on arrival please let us know so that we can incorporate this into your order. 

In the unlikely event that your order has gone missing or has been stolen, please email us at info@flyawayaus.com or refer to the Australia Post lost or missing item page Missing or lost item (auspost.com.au).

How do I use the FlyAway package?

The FlyAway balm can be placed directly on the hair or you may rub a small amount between your finger tips and smooth over the hair. Follow with the Fly Away brush to seamlessly sculpt and tame flyaways.

Is the FlyAway package safe to use on Keratin treated hair?

Yes, the FlyAway brush is made from all-natural bamboo and the FlyAway balm is free from sulphates.

Can I use the FlyAway package on coloured hair or extensions?

Yes, the FlyAway balm and brush are safe to use on treated hair. 

Can I use the FlyAway balm if I am pregnant or breastfeeding?

FlyAway Aus recommends consulting a doctor or other qualified healthcare professional before using new products.

Do I have to wash my hair after using the balm?

It depends on how much product is used. For only small applications, the product can often be brushed out. When larger amounts of balm is applied, shampoo may be necessary.

How do I wash it out?

The balm can be easily removed with shampoo, for a full list of customer recommended shampoo please check our instagram highlight. We highly recommend double cleansing and thoroughly lathering the scalp.

My shampoo isn't getting the wax out?

Not every shampoo is created equal, some shampoo will require a generous amount of product and lathering to remove the balm. If you are having trouble, we highly recommend checking out our customer recommended shampoos.

Are the products Vegan?

Our Fly Away Wand is vegan. Our balm consists of beeswax and our brushes contain natural boar bristle. 

Do you have discount codes?

Fly Away Aus is always happy to provide a discount code. For new customers, please sign up to our mailing list for a welcome code. For existing customers, you will receive a repurchasing discount code in your order.

Can I get this product in any stores?

Fly Away Aus is currently in the process of expanding stockist locations. For the full list please check here.

Is Afterpay available?

Yes Afterpay is available at checkout. If you get to the checkout and it isnt visible, please select "other payment methods"